At TokenTax, we have a no refund policy. We do not want to let our clients file returns with potentially incorrect crypto tax data. We avoid this by focusing on our relationships with clients and our deep understanding of their data.
Our core philosophy is that exceptional results come from working closely with clients on everything from plan selection to issue resolution. Provided our clients have selected the appropriate plan and imported all their data, we will do whatever it takes to make our clients' crypto taxes right. In nearly every case in which a client has requested a refund, we have been able to offer a solution or explanation that easily resolved their problem.
By shifting our focus from quick refunds to client-centric support, we uphold our mission of doing crypto taxes right.