Go to TokenTax
All Collections
Troubleshooting

Troubleshooting

Common problems that you might run into and how to fix them

Alex Miles avatar Elle Baumgartel avatar Hannah Foltz avatar
9 articles in this collection
Written by Alex Miles, Elle Baumgartel, and Hannah Foltz

Why are my margin calculations taking so long?

Preparing margin data for tax reporting is time consuming and labor intensive. Read more about our process.
Hannah Foltz avatar
Written by Hannah Foltz
Updated over a week ago

My Form 8949 PDF won't generate!

Elle Baumgartel avatar
Written by Elle Baumgartel
Updated over a week ago

I have duplicate trades. How do I delete them?

Duplicates can be caused by syncing APIs and CSVs at the same time or by duplicate CSVs. This causes problems with your gains/losses.
Alex Miles avatar
Written by Alex Miles
Updated over a week ago

My data is synced. Why am I not seeing anything on my Dashboard?

This common problem can usually be solved with a single click.
Hannah Foltz avatar
Written by Hannah Foltz
Updated over a week ago

How To Fix Missing or $0 Cost Basis

Missing cost basis warnings can happen if you are missing transaction data. Learn how to fix missing or $0 cost basis.
Alex Miles avatar
Written by Alex Miles
Updated over a week ago
Defi

Fixing Unsupported BPT DSProxy Contracts

Elle Baumgartel avatar
Written by Elle Baumgartel
Updated over a week ago

Fixing missing renBTC cost basis

For renBTC and other tokens
Elle Baumgartel avatar
Written by Elle Baumgartel
Updated over a week ago

How To Add and Edit DeFi Transactions

Learn how to add and edit decentralized finance (DeFi) transactions to your tax filings in in TokenTax.
Elle Baumgartel avatar
Written by Elle Baumgartel
Updated over a week ago
Tax loss harvesting

Tax Loss Harvesting Dashboard isn't available

Can't see your tax loss harvesting dashboard? You may not have the right plan. Find out here.
Elle Baumgartel avatar
Written by Elle Baumgartel
Updated over a week ago